Widget customization
Open your project and go to Widget. The preview updates as you edit, and nothing changes on your site until you click Publish. If you try to leave with unpublished changes, we’ll ask first.
Branding
| Setting | What it does | Limit |
|---|---|---|
| Brand color | Used for the chat button, header, and the customer’s messages. | Any hex color |
| Logo | Shown in the chat header. PNG, JPEG, or WebP. | 512 KB |
| Remove “Powered by Bubblegram” | Hides the small badge at the bottom of the chat. | Starter and up |
Messaging
| Setting | What it does | Limit |
|---|---|---|
| Welcome message | The first message customers see when they open the chat. | 200 characters |
| Greeting bubble | A short line floating above the chat button, to invite people in. Turn it off to hide it. | 100 characters |
| Require email | Customers enter their email before they can send a message. Off means anyone can write without one. | |
| Block disposable emails | Shows when Require email is on. Rejects throwaway addresses from temporary email services. | |
| Allow attachments | Lets customers send images, PDFs, and short videos. See attachments. | Starter and up |
| Away message | Sent automatically when nobody has replied a few minutes after the customer writes. Pick the delay: 1 to 15 minutes. | 500 characters |
Away message tip. If the customer hasn’t left an email, the widget asks for one along with the away message, so you can still reach them after they leave.
The project name, shown in the chat header, and your website domain are under Config.