Chatwoot pricing: what you'll actually pay
Last updated October 19, 2026
Chatwoot sells two things with two different costs. Self-hosted has no license fee, but you run the infrastructure. Cloud does the hosting for you and charges per agent.
Either way, you’re paying for a full support platform with many channels in one inbox. If you mostly need live chat and email, that’s more than you’ll use.
Bubblegram costs the same whether you have one person or ten. Starter is $9/mo with AI replies included, and there’s nothing to host. Start free, no card needed.
Want the full feature comparison? See the Chatwoot alternative page, or compare Tawk.to, Crisp, and Tidio pricing.
Chatwoot pricing breakdown
- Full platform on your own server
- Unlimited agents and conversations
- You run and maintain everything
- Live chat only
- 500 conversations/mo
- No Captain AI, 30-day history
- All channels, unlimited conversations
- 300 Captain AI credits/mo
- 1-year history
- Teams and automation rules
- 500 Captain AI credits/mo
- 2-year history
Hidden costs
You need a server, Docker, Postgres, and Redis, plus time for updates and backups. No invoice shows up, but the cost is real.
Cloud pricing is per agent. A 5-person team on Business is $195/mo, not $39/mo.
Captain credits are included, but going over costs $20 per 1,000 extra credits.
What you'd actually pay
| Scenario | Chatwoot | Bubblegram |
|---|---|---|
| 1 site, self-hosted, setup time not counted | $0/mo + server | $9/mo |
| 1 site, 3 agents, Cloud Startups | $57/mo | $9/mo |
| 1 site, 5 agents, Cloud Business | $195/mo | $9/mo |
What Bubblegram costs
- 1 website
- 100 conversations/mo
- 50 AI credits to try
- 3 websites
- Unlimited conversations
- 500 AI credits/mo
- No branding
- 5 websites
- Unlimited conversations
- 2,000 AI credits/mo
- Email channel
No seats or per-message fees. See the full pricing page.
The bottom line
When Chatwoot's pricing makes sense
Chatwoot's pricing makes sense if you need many channels in one inbox, like WhatsApp and SMS, or if your data has to stay on your own server and you have the time to run it.
When it doesn't
It's expensive for small teams that mainly need live chat and email. Cloud grows with every agent you add, and self-hosting swaps the fee for maintenance work.
Common questions
Is Chatwoot free?
Two ways. Self-hosted is free with unlimited agents, but you run the server. Cloud's Hacker plan is free for 2 agents and 500 conversations a month, with live chat only and no AI.
What does Chatwoot Cloud cost for a small team?
Startups is $19 per agent a month, billed annually. A 3-person team pays $57/mo. Business is $39 per agent, so the same team pays $117/mo. Enterprise, with SSO and audit logs, is $99 per agent.
Is Captain AI included?
Yes, on paid Cloud plans: 300 credits a month on Startups, 500 on Business, and 800 on Enterprise. Extra credits are $20 per 1,000.
How does Chatwoot compare to Bubblegram on price?
Bubblegram is flat: Starter is $9/mo and Pro is $29/mo, whatever your team size. Both include AI credits and unlimited conversations, with nothing to host.
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