Crisp pricing: what you'll actually pay
Last updated October 19, 2026
Crisp prices by seats and features, not usage. Conversations are unlimited, but each plan has a seat limit, and the bigger features like the AI chatbot and omnichannel inbox unlock on higher plans.
That works well if you use those features. If you mainly need live chat and email, you’re paying for a much bigger product.
Bubblegram has no seat limits and includes AI credits on every plan. Starter is $9/mo. Start free, no card needed.
Want the full feature comparison? See the Crisp alternative page, compare Tawk.to and Tidio pricing, or read Tawk.to vs Crisp and Tidio vs Crisp.
Crisp pricing breakdown
- Website chat widget
- Shared inbox (chat only)
- Mobile and desktop apps
- 100 customer profiles
- Shared email inbox
- Chat triggers, shortcuts, internal notes
- 5,000 customer profiles
- No omnichannel, workflows, or AI chatbot
- Omnichannel inbox (WhatsApp, Instagram, SMS, Telegram, Line, Viber)
- Visual workflow automation builder
- Omnichannel AI chatbot and knowledge base
- 50,000 customer profiles
- AI-first support suite
- Ticketing system and white labeling
- 100+ integrations
- Unlimited task automations, 200,000 customer profiles
Hidden costs
Once you're past a tier's included seat count, extra agents cost $10/mo each on top of the plan price. A Mini plan (4 seats included) with 6 agents runs $65/mo, not $45/mo.
Free and Mini plans don't include the omnichannel inbox at all, so Telegram support only shows up starting at $95/mo, not on the cheaper tiers where you'd expect a messaging integration to live.
Each tier includes a fixed AI credit allowance ("$5" on Mini, "$25" on Essentials, "$75" on Plus, roughly 90 to 1,350 AI-handled conversations). Going over means buying more credits on top of the plan.
What you'd actually pay
| Scenario | Crisp | Bubblegram |
|---|---|---|
| 1 site, 3-person team, chat only | $45/mo | $9/mo |
| 1 site, 3-person team, with AI replies | $95/mo (Essentials) | $9/mo (500 AI credits included) |
| 1 site, 12-person team, chat and email | $95/mo + $20/mo (2 extra seats) | $29/mo (Pro) |
What Bubblegram costs
- 1 website
- 100 conversations/mo
- 50 AI credits to try
- 3 websites
- Unlimited conversations
- 500 AI credits/mo
- No branding
- 5 websites
- Unlimited conversations
- 2,000 AI credits/mo
- Email channel
No seats or per-message fees. See the full pricing page.
The bottom line
When Crisp's pricing makes sense
Crisp's pricing makes sense if you genuinely run support across multiple channels, email, SMS, WhatsApp, and chat, and want them unified with a shared inbox, workflows, and a CRM. At that point $95 to $295/mo buys real, connected functionality.
When it doesn't
It's a lot to pay if you mainly use live chat and email. Seat limits push you up a plan as your team grows, and the AI chatbot starts at $95/mo.
Common questions
Does Crisp have a usable free plan?
For a founder with low chat volume, yes. It stops at 2 seats and has no AI or workflows, so a team of three outgrows it right away.
Why does adding one seat sometimes mean a much bigger bill?
Each plan includes a set number of seats. Past that, you pay $10/mo per extra seat or move up a plan, which can mean going from $45/mo to $95/mo for a few more people.
Can I get Telegram support without paying $95/mo?
No. Telegram is part of the omnichannel inbox, which is gated to the Essentials tier and above. Free and Mini don't include it at all.
How does Crisp's pricing compare to Bubblegram's?
Bubblegram has no seat limits. Starter is $9/mo with 500 AI credits, and Pro is $29/mo with 2,000 AI credits and the email channel. Crisp's cheapest paid plan is $45/mo, and its AI chatbot starts at $95/mo.
Are AI credits included in the base price?
A small allowance is: $5 of credits on Mini (about 90 AI conversations), $25 on Essentials, and $75 on Plus. Going over means buying more credits.
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