Intercom pricing: what you'll actually pay
Last updated October 19, 2026
Intercom charges for two things: seats and AI resolutions. Each teammate is a paid seat, and Fin costs $0.99 every time it resolves a conversation.
For a support team, that can be good value. Fin is strong, and you only pay when it works. For a founder or a small team, it adds up fast, and the bill changes with your traffic.
If you mainly need live chat, email, and AI for common questions, Bubblegram does that for $9/mo flat. Start free, no card needed.
Want the full feature comparison? See the Intercom alternative page, compare Chatbase and Crisp pricing, or read Intercom vs Crisp.
Intercom pricing breakdown
- Messenger, shared inbox, and ticketing
- Public help center
- Pre-built reports
- Workflow automation builder
- Multiple team inboxes and round-robin
- 20 free Lite seats
- SSO, SLAs, and HIPAA support
- Multibrand Messenger and help center
- 50 free Lite seats
- Charged only when Fin resolves a conversation
- Works standalone with a monthly minimum
- Included with every plan above
Hidden costs
Every teammate who replies is a paid seat. Three people on Advanced is $255/mo before any AI.
Each resolution is $0.99. If Fin resolves 500 conversations in a month, that's $495 on top of seats.
After the 14-day trial, every seat is paid. Early-stage startups can apply for a discount of up to 93%.
What you'd actually pay
| Scenario | Intercom | Bubblegram |
|---|---|---|
| 1 seat, 100 AI resolutions/mo | $128/mo | $9/mo (500 AI credits included) |
| 2 seats, 300 AI resolutions/mo | $355/mo | $9/mo |
| 3 seats, 1,000 AI resolutions/mo | $1,077/mo | $29/mo (2,000 AI credits included) |
What Bubblegram costs
- 1 website
- 100 conversations/mo
- 50 AI credits to try
- 3 websites
- Unlimited conversations
- 500 AI credits/mo
- No branding
- 5 websites
- Unlimited conversations
- 2,000 AI credits/mo
- Email channel
No seats or per-message fees. See the full pricing page.
The bottom line
When Intercom's pricing makes sense
Intercom is worth it for a support team that needs ticketing, a help center, SLAs, and an AI agent that resolves a large share of questions. Fin only charges when it actually resolves something, which is fair if it saves you a hire.
When it doesn't
It's a lot for a founder or a two-person team. Seats and resolutions both grow with you, so the bill is hard to predict, and much of the product goes unused.
Common questions
How much does Intercom cost per month?
Essential is $29 per seat a month, Advanced $85, and Expert $132. Fin AI adds $0.99 for every conversation it resolves. One person with 100 Fin resolutions pays about $128/mo.
Is there a free Intercom plan?
No. There's a 14-day free trial. Early-stage startups can apply for up to 93% off and a year of Fin for free.
What counts as a Fin resolution?
A conversation Fin handles without a human taking over. You're only charged when that happens, at $0.99 each.
How does Intercom compare to Bubblegram on price?
Bubblegram is flat: Starter is $9/mo with 500 AI credits, Pro is $29/mo with 2,000, with no seats and no per-resolution fees. Intercom does much more, so compare it on what you'll actually use.
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