Telegram setup

Connect a Telegram group and every customer gets their own topic in it. Reply in the topic and the customer sees your answer in the chat on your site. Your whole team can answer from their phones, and everything stays in sync with the inbox.

It takes three steps: create a group, turn on topics, and add the bot. You’ll find it all under Channels → Telegram in your project.

1. Create a Telegram group

  1. Open Telegram and tap the pencil icon (or “New Message”).
  2. Choose New Group.
  3. Add teammates if you like. You can also create the group with just yourself.
  4. Give the group a name, then create it.

2. Turn on topics

Topics give each customer their own thread in the group. Without them, every conversation would land in one long, mixed-up chat.

On desktop

  1. Open the group and click Manage group.
  2. Turn on Topics.
  3. Set the layout to List. It’s easier to scan when several people are writing.

On mobile

  1. Tap the group name at the top.
  2. Tap Edit (or Group settings).
  3. Turn on Topics and pick List.

Required. The bot creates a new topic for each customer, so topics have to be on. You can turn them on before or after adding the bot. The dashboard waits for it either way.

Unmute the group. Telegram mutes groups by default. Open the group, tap the bell icon, and choose Unmute so you hear about new messages.

3. Add the bot

In the dashboard, click Connect Telegram, then Add bot to group. Telegram opens with the bot and its admin permissions already filled in. Pick your group and confirm.

The dashboard checks off each part as it happens, no refresh needed:

  • Bot added to group
  • Admin rights granted
  • Topics ready

If something is missing, the dashboard tells you exactly what to fix. Usually it’s one of these:

  • The bot isn’t an admin. Open the group, tap the bot, and choose Promote to admin.
  • Topics are off. Turn them on in the group settings. See step 2.
  • The bot can’t manage topics. In the bot’s admin rights, switch on Manage topics.
Connect Telegram in the dashboard

Bot already in the group?

Telegram skips the setup if the bot is already a member. Click Link manually in the dashboard, copy the /start command, and send it in the group:

/start YOUR_LINK_TOKEN

Links expire after 10 minutes. If yours did, click Regenerate link and try again.

Disconnecting

Open Channels → Telegram and choose Disconnect from the menu. You can also send /unlink in the group. Conversations stay in your inbox.